Commercial / Marketing

The Commercial Department is responsible for the marketing & sale of the transportation provided by a railway, for creating and developing traffic, for securing and maintaining friendly relations with the travelling and trading public and for cultivating good public relations. The fixing of rates, fares and other charges and the correct collection, accountable and remittance of traffic receipts are the main functions.

The important matters dealt with in the Commercial Department are:

  • Rates and fares
  • Claims for refund and for compensation
  • Prevention of Claims
  • Marketing & Sales
  • Passenger Amenities
  • Inter-model co-ordination
  • Traffic Surveys
  • Research & Development
  • Catering & Vending
  • Ticket Checking
  • Commercial Statistics
  • Computerisation of Reservation
  • Commercial Advertising and publicity.